FAQS & CONTACT
What size should I choose? +
Our products are oversized. However, you can check the size guide for each product in product pages. You can also use the model's height and the size they are wearing as a guide. If you still have questions about which size to order, please do not hesitate to contact us via form here.
Which payment methods do you accept? +
We currently accept the following payment methods: Visa, MasterCard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, Clearpay, and Klarna.
Can I cancel my order? +
If your order has not been prepared yet, we can modify or cancel it without any problem. To do so, contact us via mail to hello@studioviska.com with your order number and any other relevant information in coments. However, if we cannot modify or cancel your order, you will have to open a return or exchange ticket here.
What happen if I receive the wrong product? +
Although this rarely happens, mistakes can happen and you may receive the wrong product. In this case, please contact us via form here.
What should I do if my payment is not processed? +
If your payment has failed on our checkout page, we recommend to clean your cache and cookies, or even using a different payment method. If the payment method continues failing, please contact us.
How long does shipping take? +
As shipping times vary depending on the destination, please refer to our Shipping & Returns Policy for estimated delivery estimates.
When will my order be shipping? +
As soon as an order enters our system, it is prepared and shipped as quickly as possible. During periods of high demand, this process may take longer than usual.
How can I track my order? +
Once your order has been dispatched, you will receive an email with your order tracking information.
Do you ship internationally? +
Yes, for more information visit our Shipping & Returns Policy.
Can I return or exchange an item? +
If you are not completely satisfied with your recent orders, we will gladly accept any item that is in perfect condition, unused, unwashed and unaltered. For more information about return and exchange costs, please check our Shipping & Returns Policy.
What if I received the wrong item? +
Contact us here and we will sort it out as quickly as possible.
When will I receive my refund? +
Once your return is approved, refunds are processed back to the original payment method used. Timing may vary by bank.
Do I have to pay for return shipping? +
Return shipping costs depend on the reason for the return and your location. Please check our Shipping & Returns policy.
How should I care for the garment? +
To ensure that your garments last longer, we recommend that you always follow the care & instructions.
Will the print fade over time? +
Although it is unusual for customers to receive items in bad conditions, occasionally they may have a manufacturing defect. In this case, we do offer exchanges or refunds. Please note that this incident must be reported immediately here.